Once a customer's return is received and inspected, we will send you an email to notify the customer that we have received their returned item. We will also notify the customer of the approval or rejection of their refund.
If the refund is approved, then the customer's refund will be processed, and a credit will automatically be applied to their credit card or original method of payment, within 10 working days.
If an item qualifies for an exchange, an exchange will be arranged and sent back to the customer.
Items that do not qualify for a refund for whatever reason will be offered back to the customer. In this case, the customer will be responsible for the cost of posting the item back to the customer.
Late or missing refunds
If you haven't received a refund within the specified time period, first check your bank account again.
Then contact your credit/debit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at [email protected].
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Ofidy Project Team, SoftSkan Limited, 494 Midsummer Boulevard, Milton Keynes, MK9 2EA Or call us on +44 1908 592363, +44 7939 918035.
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and unfortunately, they will find out about your return.
To return your product, you should contact us through the relevant section of our contact page to arrange the collection of the item from you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item. Until we receive the item returned, we take no responsibility for any item lost in transit.